Small Talk is easy – even on the phone!
Schedule: 8 UE (45 min.) incl. short break
Tuesdays, 11:00 AM – 12:30 PM
After 8 hours with our Business English Trainer you will talk freely & confidently with your business partners & colleagues, or just potential new friends… even on the phone!
Contents:
- What are the ideal topics to get in contact and which topics are taboo?
- How to ask the right questions
- How to address a stranger or a new business partner
- How to deal with refusals or shy people
- What are your own experiences & issues on the phone?
Moreover you will deal with general rules of politeness & Small Talk on the phone:
- When answering the phone, introducing yourself & finding out about the other person;
- How to ask the right questions when asking for information;
- Making arrangements;
- Offering help or saying you cannot help;
- Ending the call.
- Beware of your body language – your voice is and mimic is very important;
- Tips for learning Business English Telephone phrases;
First the trainer will give you some input on common Small Talk-rules and then you will discuss these based on your own experiences & including intercultural aspects. Then he will give you some input on the importance of telephoning in your daily professional lives because the impression you make will be decisive for the business. Then you will do lots of role plays and practice a variety of settings – until you feel like a Small Talk-Pro. We promise this is fun & effective - and you will never be afraid of spending a long business lunch or phone call without knowing what to say!